General Terms and Conditions of Sale
Thank you for choosing Radiant Lighting, we value your clientele and trust you have had a positive experience.
We would like to provide you with some very important information regarding any purchases.
Please read the below information carefully as it concerns the conditions of sale, warranty of your fittings and our specific concern that all instructions for installation are adhered to for our luminaries’.
1. Lead Times
Lead times provided are indicative only and are aligned with times provided by our suppliers. Radiant Lighting is not responsible for unforeseen delays.
Radiant Lighting will not accept responsibility for incorrect installation of fittings.
Please be sure the following requirements are adhered to;
- The fitting is suitable for the environmental conditions it will be exposed. This can be done by checking the ‘IP’ or ‘Ingress Protection’ rating.
- The correct lamp or light source is used. All fittings have been designed, engineered and tested to function correctly with the light source specified alongside each product.
- All external wall mounted fittings are installed with a seal between the fixture and wall to avoid water damage.
- All recessed fittings are installed with the appropriate canisters where required.
- Appropriate dimmers are used at all times.
- Appropriate transformers or drivers for low wattage fittings are used at all times.
- Installation is completed by a qualified technician, compliant with Australian Standards.
All products purchased from Radiant Lighting meet a high quality standard in manufacture and performance. We stand by our brands and hold a solid reputation in the lighting industry.
All products come standard with a manufacturers warranty, the term varies dependant on the manufacturer.
Strict process is followed in releasing goods from Radiant Lighting whether from our dispatch by the customer or delivered by our staff to site. This includes ensuring no items are missed from the order and everything is in good, working condition.
Any damage or loss once delivered or collected, are the responsibility of the customer.
The warranty is void if any of the aforementioned INSTALLATION requirements are not adhered to.
In the event you need to pursuer a warranty concern, please contact Radiant Lighting and advise a consultant of the issue and we will take appropriate action immediately.
4. Dimming and Dimmer Compatability
Dimming switches/ control units are only sold with a small selection of our luminaries. These are otherwise supplied and installed by the electrician.
Please be aware, not all luminaries are dimmable, we suggest you ensure dimming requirements are discussed prior to purchase to avoid disappointment or potential damage to the fitting.
Please ensure the electrician has checked compatibility of the dimmer for the luminaries and also if CBUS or similar is being used, most common dimming systems will be compatible but this is never guaranteed.
5. Returned Goods Policy
Please be sure you have taken time to consider your purchase, any items special ordered are not available to be returned, refunded or credited.
A special order is any order purchased specifically to be imported from the supplier, as opposed to items held in stock or from the floor.
Any returned goods require you to download and fill out the return sheet from our website.
If the return sheet is not enclosed, then unfortunately we have to return the consignment to you for your own account and risk.
Claims will not be recognised unless made within 7 days of invoice date.
All returns must have an original undamaged packing to claim a credit.
Credit won’t be granted of missing parts.
Damaged, used or customised goods cannot be taken back.
6. Lighting Plans
Radiant Lighting provide detailed lighting plans and specification sheets post consultation for verification by the client. The owner is to verify all points prior to commencement.
Payment of deposit is confirmation that the client has verified and approved all selections and plans provided by Radiant Lighting.
No release of goods are permitted without full payment of the order, with the exception of canisters, which may be released on payment of a deposit and at the discretion of Radiant Lighting.
Radiant Lighting, hold no responsibility for the installation of incorrect dimmers.
Radiant Lighting hold no responsibility of incorrect positioning or installation of fittings.
If you have any questions please don’t hesitate to contact us on 1300 438 609