General Terms and Conditions of Sale
We would like to provide you with some very important information regarding your purchase.
Please read the below information carefully as it concerns the conditions of sale, warranty of your fittings and our specific concern that all instructions for installation are adhered to for our luminaires.
Strict process is followed in releasing goods from Radiant Lighting, whether from our dispatch by the customer or delivered by our staff to site. This includes ensuring no items are missed from the order and everything is in good, working condition. Any damage or loss once delivered or collected, is the responsibility of the owner.
1. Lead Times
Lead times are provided as an indication only and are aligned with the times provided by our suppliers. Radiant Lighting is not responsible for unforeseen delays, including manufacture and transit delays.
When ordering suspended fittings, please ensure the standard cable length is adequate for your project. If a longer cable is required, you will need to advise us at the time of your order. Radiant Lighting holds no responsibility for incorrect cable lengths if we have not been informed at the time of order.
Radiant Lighting will not accept responsibility for incorrect installation of fittings.
Please be sure the following requirements are adhered to;
- The fitting is suitable for the environmental conditions that it will be exposed to. This can be done by checking the Ingress Protection (IP) rating.
- The correct lamp or light source is used. All fittings have been designed, engineered and tested to function correctly with the light source specified alongside each product.
- All external wall mounted fittings are installed with a seal between the fixture and wall to avoid water damage, this will ensure the warranty is not void.
- All recessed fittings are installed with the appropriate canisters where required.
- Appropriate dimmers are used at all times.
- Appropriate transformers or drivers for low wattage fittings are used at all times.
- Installation is completed by a qualified technician, compliant with Australian Standards.
All products purchased from Radiant Lighting meet a high-quality standard in manufacture and performance. We stand by our brands and hold a solid reputation in the lighting industry.
All products come standard with a manufacturers warranty, the term varies dependent on the manufacturer.
The warranty is void if any of the above INSTALLATION requirements are not adhered to.
In the event you need to pursue a warranty concern, please contact Radiant Lighting, advise a consultant of the issue and we will take appropriate action immediately in determining if a warranty needs to be raised and if our electrician needs to attend.
Please note: Radiant Lighting will not be responsible for the costs involved if you engage your own electrician.
4. SPECIAL ORDERS
A special order means a customer has speciﬁcally requested an item that we don't usually stock. Orders of this nature will require a 50% non-refundable deposit.
5. DIMMING and DIMMER COMPATABILITY
Dimming switches / control units are only sold with a small selection of our luminaires, these are otherwise supplied and installed by the electrician.
Please be aware, not all luminaries are dimmable; we suggest you ensure dimming requirements are discussed prior to purchase to avoid disappointment or potential damage to the ﬁtting.
Please ensure the electrician has checked compatibility of the dimmer for the luminaires and also if CBUS or similar is being used; most common dimming systems will be compatible but this is never guaranteed.
Anything over and above standard dimming must be speciﬁcally requested at time of quote, for example: CBUS, DALI, 1-10V Driver. It is incumbent upon the recipient to ensure required dimming protocol has been highlighted or speciﬁed. Whilst all care is taken to meet the speciﬁc needs, following the quote, Radiant Lighting holds no further responsibilty for the additional parts or labour costs incurred.
6. RETURNED GOODS POLICY
Returns must be made within 7 days of invoice date.
Radiant Lighting will not accept any Returns where the goods have been specifically manufactured or ordered for the customer. (Special Orders)
All returns must have an original undamaged packing to claim a credit. There will be no credit for missing parts. Damaged, used or customised goods cannot be taken back.
The company reserves the right to impose up to 30% restocking fee for any returns authorised.
7. DAMAGED GOODS RETURNS POLICY
For any items that are either “Damaged”, “Damaged in Transit” or “Dead on Arrival” you must contact us within 48 hours of remittance. If requested, faulty items must be returned to Radiant Lighting in order to be repaired/replaced/refunded. Items must be returned within 14 days of being issued Return of Goods Authority. After this time we cannot accept the product.
Only items deemed damaged will constitute a repair/replacement/refund.
8. LIGHTING PLANS
Radiant Lighting provide detailed lighting plans and specification sheets post consultation for verification by the client. The owner is to verify all points prior to commencement.
Payment of deposit is confirmation that the client has verified and approved all selections and plans provided by Radiant Lighting.
No release of goods are permitted without full payment of the order, with the exception of canisters, which may be released on payment of a deposit and at the discretion of Radiant Lighting.
Radiant Lighting, hold no responsibility for the installation of incorrect dimmers.
Radiant Lighting hold no responsibility of incorrect positioning or installation of fittings.
If you have any questions please don’t hesitate to contact us on 1300 438 609